CONTACT US
CONTACT US
Customer Service & Technical Support Hours
Our customer service and technical support teams are available (GMT+08:00):
Monday to Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: Closed
Submit A Request
📋 General Inquiry: For pre-sales, order issues, feedback, or other non-technical matters regarding all Snapmaker machines
📋 U1 Technical Support: For hardware, software, or firmware issues related to the U1
📋 Artisan/2.0/J1/J1s/Ray/Original Technical Support: For technical issues related to Artisan, Snapmaker 2.0, J1, J1s, Ray, or Original
📋 Become a Reseller: Apply to become a Snapmaker distributor or reseller
Community
💬 Facebook groups
◾ Snapmaker U1
◾ Snapmaker Artisan
◾ Snapmaker Ray
◾ Snapmaker J1/J1s
◾ Snapmaker 2.0/Original
💬 Discord: Join Discord
💬 Forum: Visit Forum
💬 Reddit: Join Reddit
Customer Service & Technical Support Operating Hours
Our customer service and technical support teams are available during the following hours (GMT+08:00):
Monday to Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: Closed
For pre-sales and logistics inquiries
For technical support inquiries
Inquiry form
📋For Order status, shipping delays, tracking, or missing/damaged items: Order/Shipping Issues
📋For Pricing or product inquiries: Quotation Request
📋For Product returns or refunds: Return/Refund Request
📋For Technical support for product issues: Troubleshooting Request
For news, media, and events collaboration
For YouTube,Tiktok influencers collaboration
For social media content partners collaboration
FAQ
🚩 Artisan
🚩 Snapmaker 2.0
🚩 J1s
🚩 Ray
🚩 Wiki
🚩 Luban Software
Community
💬 Facebook group
◾ Snapmaker Artisan
◾ Snapmaker Ray
◾ Snapmaker J1/J1s
◾ Snapmaker 2.0/Original
💬 Forum