CONTACT US
CONTACT US
Customer Service & Technical Support Operating Hours
Our customer service and technical support teams are available during the following hours (GMT+08:00):
Monday to Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: Closed
For pre-sales and logistics inquiries
For technical support inquiries
Inquiry form
📋For Order status, shipping delays, tracking, or missing/damaged items: Order/Shipping Issues
📋For Pricing or product inquiries: Quotation Request
📋For Product returns or refunds: Return/Refund Request
📋For Technical support for product issues: Troubleshooting Request
For news, media, and events collaboration
For YouTube,Tiktok influencers collaboration
For social media content partners collaboration
FAQ
🚩 Artisan
🚩 Snapmaker 2.0
🚩 J1s
🚩 Ray
🚩 Wiki
🚩 Luban Software
Community
💬 Facebook group
◾ Snapmaker Artisan
◾ Snapmaker Ray
◾ Snapmaker J1/J1s
◾ Snapmaker 2.0/Original
💬 Forum
For pre-sales and logistics inquiries
✉ info@snapmaker.com
For technical support inquiries
✉ support@snapmaker.com
Inquiry form
📋For Order status, shipping delays, tracking, or missing/damaged items: Order/Shipping Issues
📋For Pricing or product inquiries: Quotation Request
📋For Product returns or refunds: Return/Refund Request
📋For Technical support for product issues: Troubleshooting Request
For news, media, and events collaboration
✉ press@snapmaker.com
For YouTube,Tiktok influencers collaboration
✉ affiliate@snapmaker.com
For social media content partners collaboration
✉ social@snapmaker.com
For wholesale, distribution, international sales inquiries:
✉ sales@snapmaker.com
FAQ
🚩 Artisan
🚩 Snapmaker 2.0
🚩 J1s
🚩 Ray
🚩 WIki
🚩 Luban Software
Community
💬 Facebook group
◾ Snapmaker Artisan
◾ Snapmaker J1
◾ Snapmaker 2.0/Original
◾ Snapmaker Promotions and activities
💬 Forum