Shipping Country/Region

Shipping Cost

*Note:
1. Free shipping eligibility is based on the order subtotal after all discounts have been applied.

2. Our production warehouse is located in Shenzhen, China. If stock is unavailable in the overseas warehouse, your order will be shipped from the China warehouse.

3. Delivery to certain remote areas in Spain is not supported, including the Balearic Islands (Majorca, Menorca, Ibiza), Las Palmas Province (Canary Islands), Santa Cruz de Tenerife Province (Canary Islands), and the autonomous cities of Ceuta and Melilla in North Africa.

4. Orders may be shipped in multiple packages and may arrive at different times. You will receive an email notification with a tracking number once each item has been dispatched.

5. If your order includes both in-stock machines or key modules and pre-order items, we will prioritize shipping the in-stock machines or key modules first. If your order does not include any in-stock machines or key modules, the entire order will be shipped once all pre-order items are available. For customers who prefer split shipments, please contact our customer service team at info@snapmaker.com.

6. Snapmaker does not support delivery to countries and regions other than the above. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.

Frequently Asked Questions

Q: Why is my order arriving in multiple shipments?
A: While we make every effort to ship your items together, sometimes we need to split your order into multiple shipments due to package size or product availability. Please note that there are no additional fees for multiple shipments. You will receive separate emails with tracking numbers and details of the items in each shipment.

Q: How can I update my shipping address?
A: If the order has not shipped: Please email info@snapmaker.com with your Order ID and the updated shipping address, and our customer service team will assist you.
If the order has been shipped: Please contact the courier to update the shipping address, and email info@snapmaker.com with your Order ID and the updated address. Our customer service team will try to assist you in updating it.

Q: Can I modify my order after placing it?
A: If you need to modify your order, please contact our customer service team as soon as possible. If the order has already been shipped, you will need to contact the courier to refuse delivery, and you will be responsible for the return shipping costs.

Q: How do I cancel my order?
A: • If the order has not shipped: Please email info@snapmaker.com with your Order ID and cancellation reason, and our customer service team will assist you.
• If the order is in transit: Contact the courier to refuse delivery, then email info@snapmaker.com with your Order ID and cancellation reason. Our customer service team will guide you through the next steps.
• If the order has been delivered: You can request a refund within 14 days of receipt, provided the package is unopened. If eligible, please email info@snapmaker.com with your Order ID and cancellation reason. Return shipping fees will be at your expense, and a 10% restocking fee will be deducted from your refund. For more details, please refer to our Refund Policy.

Q: Why hasn’t my order tracking been updated for several days?
A: Shipping status updates may be delayed, especially during cross-border transportation or handover to the logistics company. If tracking hasn’t been updated for more than 5 days, please click here to contact our customer service team or the shipping carrier for further assistance.

Q: What happens if my package is returned after it is shipped?
A: If the courier was unable to deliver the package (e.g., no one was home), the package may be returned. If your package is returned to us, please contact the carrier to verify the reason and request a rescheduled delivery. If the carrier is unable to reschedule, please click here to reach out to our customer service team for further assistance.

Q: What should I do if I receive the wrong item?
A: We're sorry for the mix-up! Please click here to contact our customer service team within 3 days of delivery with your order number and a photo of the incorrect item. We'll get back to you within 1-2 business days.

Q: My package shows as delivered, but I didn’t receive it.
A: • Check Green Shipping Protection: Confirm whether you purchased Green Shipping Protection. If you did, please file a claim with Seel (the provider of Green Shipping Protection) and obtain a claim ID. [View Seel Terms]
 • File a Courier Claim: Submit a package loss claim with the courier and obtain a claim ID from them as well.
 • Contact Us: Email your order number, both claim IDs, and a brief description of the lost package to info@snapmaker.com. Our customer service team will get back to you within 1–2 business days.