General
What is Snapmaker Care?
Snapmaker Care covers two incidents of repair or replacement from the purchase of the machine to one year after the end of the standard warranty. We offer comprehensive and reliable protection and you can just enjoy creating with peace of mind.
What can you get from Snapmaker Care?
· Warranty for two incidents
Two incidents of repair or replacement from the purchase of the machine to one year after the end of the standard warranty.
· Worry-free coverage
Coverage for accidental damage of any machine parts, including but not limited to toolheads, modules and platforms.
· Free shipping
Free shipping for the repaired or spare parts.
Which model can I purchase Snapmaker Care for?
Snapmaker 2.0 Bundle A350T/A250T
How to purchase Snapmaker Care?
Snapmaker Care is an add-on service available to buy only when you purchase the supported product on our official store.
How to obtain service?
1. Contact Support
Contact the technical support team at support@snapmaker.com.
The support team will assist in troubleshooting the issue.
2. Replacement or Repair
Verify and redeem the service code.
The support team will determine a replacement or repair service.
3. Send Damaged Product/Part(s) Back
If the product needs to be repaired, the support team will provide a shipping label for you to send it back.
If it's a replacement, you may need to return the damaged part(s). The support team will provide a shipping label for the return.
4. Wait for Service to Complete
Repair: It depends on the difficulty of repair. Usually it will take seven business days to proceed.
Replacement: Usually it will take five business days to proceed.
5. Receive the Product/Part(s)
Enjoy free shipment of your repaired product or replacement.
FAQ
1. How many times can I purchase the Snapmaker Care service?
You can only purchase the Snapmaker Care service once for one machine or bundle.
2. How can I activate my Snapmaker Care service?
Snapmaker Support will contact you for the SN of your machine and provide two service codes within three workdays after your purchase of the service. The service code, which is valid only once, will be needed for access to your Snapmaker Care service.
3. If the damage is covered by the standard warranty, will the repair or the replacement be counted in the Snapmaker Care service that I have purchased?
No.
4. How long is the Snapmaker Care service valid?
Snapmaker Care is valid from the purchase day to one year after the end of the standard warranty.
5. Which regions does Snapmaker Care cover?
Snapmaker Care covers regions or countries where our official store supports the purchase.
6. What is the difference between the Snapmaker Care service and the standard warranty?
The standard warranty is an after-sales service that Snapmaker provides for product quality issues, while Snapmaker Care covers two incidents for accidental damages, and has a one-year extension to the standard warranty period.
7. Can I refund the Snapmaker Care service or transfer it to other machines?
No. You cannot refund the Snapmaker Care service unless you return the corresponding machine under our Return Policy. You cannot transfer the Snapmaker Care service to other machines, either.
General
What is Snapmaker Care?
Snapmaker Care covers two incidents of repair or replacement from the purchase of the machine to one year after the end of the standard warranty. We offer comprehensive and reliable protection and you can just enjoy creating with peace of mind.
What can you get from Snapmaker Care?
· Warranty for two incidents
Two incidents of repair or replacement from the purchase of the machine to one year after the end of the standard warranty.
· Worry-free coverage
Coverage for accidental damage of any machine parts, including but not limited to toolheads, modules and platforms.
· Free shipping
Free shipping for the repaired or spare parts.
Which model can I purchase Snapmaker Care for?
Snapmaker 2.0 Bundle A350T/A250T
How to purchase Snapmaker Care?
Snapmaker Care is an add-on service available to buy only when you purchase the supported product on our official store.
How to obtain service?
1. Contact Support
Contact the technical support team at support@snapmaker.com.
The support team will assist in troubleshooting the issue.
2. Replacement or Repair
Verify and redeem the service code.
The support team will determine a replacement or repair service.
3. Send Damaged Product/Part(s) Back
If the product needs to be repaired, the support team will provide a shipping label for you to send it back.
If it's a replacement, you may need to return the damaged part(s). The support team will provide a shipping label for the return.
4. Wait for Service to Complete
Repair: It depends on the difficulty of repair. Usually it will take seven business days to proceed.
Replacement: Usually it will take five business days to proceed.
5. Receive the Product/Part(s)
Enjoy free shipment of your repaired product or replacement.
FAQ
1. How many times can I purchase the Snapmaker Care service?
You can only purchase the Snapmaker Care service once for one machine or bundle.
2. How can I activate my Snapmaker Care service?
Snapmaker Support will contact you for the SN of your machine and provide two service codes within three workdays after your purchase of the service. The service code, which is valid only once, will be needed for access to your Snapmaker Care service.
3. If the damage is covered by the standard warranty, will the repair or the replacement be counted in the Snapmaker Care service that I have purchased?
No.
4. How long is the Snapmaker Care service valid?
Snapmaker Care is valid from the purchase day to one year after the end of the standard warranty.
5. Which regions does Snapmaker Care cover?
Snapmaker Care covers regions or countries where our official store supports the purchase.
6. What is the difference between the Snapmaker Care service and the standard warranty?
The standard warranty is an after-sales service that Snapmaker provides for product quality issues, while Snapmaker Care covers two incidents for accidental damages, and has a one-year extension to the standard warranty period.
7. Can I refund the Snapmaker Care service or transfer it to other machines?
No. You cannot refund the Snapmaker Care service unless you return the corresponding machine under our Return Policy. You cannot transfer the Snapmaker Care service to other machines, either.
