Popular Questions

1. How to join the Wheel of Fortune event?

When you click the Spin Now button on the event introduction page, the website will be redirected to the home page, where you will see the wheel spin. If there is no wheel spin, try to open a new browser window and enter the website address:https://eu.snapmaker.com/

2. How to get the free materials of Snapmaker 5th anniversary sale?

When the products in your shopping cart amount to the required minimum, the gift will appear in a pop-up window. You need to select the desired product and put it in your shopping cart. You need to pay the shipping fee of the free materials.

3. Snapmaker 5th anniversary Wheel of Fortune Rules.

• All users can participate in the lottery, and each person is only allowed to draw once.
• Users who have won the lottery must add the product to the shopping cart and enter the coupon code they receive in the code input box.
• The code is valid for 7 days.
• The free Snapmaker Original coupon code can only be applied wen your order exceeds 100 EUR.
• You need to pay the shipping fee of the prize.

4. Can I get both free materials and a wheel of fortune prize?

If qualified, you can get both free materials and a wheel of fortune prize. Please add the same merchandise as your prize to your cart first and enter the coupon code in the discount input field below.

5. Delivery time & Express company.

Delivery time: Normally, your order will be shipped within 1-3 workdays after you make the payment. You will receive your order within 1-2 weeks.
Express company: Orders placed in our official online store will be shipped by FedEx, UPS, DHL, or USPS, which depends on the destination country. Normally, we don't support customers’ assigning specified express companies.

6. What payment methods do Snapmaker online store support?

Our online store supports the following payment methods: American Express, Apple Pay, MasterCard, PayPal, and VISA.

7. Do I have to pay any extra fee?

It depends on the destination country.For EU, US, and Australian customers: We have warehouses in these countries, so you don't need to pay any extra fee. For customers in other countries: You need to do the customs clearance and pay the taxes. If you don't have any experience in this, please consult your local customs department.We will build more warehouses in the future and help our customers save more costs to get our machine.

8. When will I receive the tracking number?

Normally, your order will be available for delivery within 1-3 workdays after you make the payment. Once your order is shipped out, the system will automatically send you the tracking number by email. The tracking number will be delayed during holidays, or when your order is out of stock.

9. Where will the product be shipped from?

We have overseas warehouses in the United States, Germany, and Australia. If your delivery address is located in the United States, European Union countries, or Australia, and your order is in stock, it will be shipped from the corresponding warehouses in these regions. Otherwise, your order will be shipped from the warehouse in Shenzhen, China.

10. Can I change the machine model after placing an order?

We cannot modify your order after it is shipped. If you want to modify the model of the machine before shipping, please contact us at support@snapmaker.com as soon as possible.

11. Where/How can I change the shipping address?

Please contact us at support@snapmaker.com as soon as possible. If your order has not been shipped, we can change the address for you; if your order has been shipped, we cannot guarantee that the address can be changed successfully. Please contact your local express company to change your address.

12. What are the retail prices of Snapmaker A150, A250, and A350?

Please refer to the following form.

13. What type of materials does the Snapmaker printer support?

3D printing
Snapmaker Original: PLA, ABS, PETG.
Snapmaker 2.0: PLA, ABS, PETG, TPU.
Lasergravur
Snapmaker Original: Wood, leather, plastic, fabric, paper, non-transparent acrylic.
Snapmaker 2.0: Wood, leather, plastic, fabric, paper, non-transparent acrylic.
CNC-Schnitzen
Snapmaker Original: Wood, acrylic, PCB, carbon fiber sheet.
Snapmaker 2.0: Wood, acrylic, PCB, carbon fiber sheet, jade.

14. Can you provide pictures of the case made by the Snapmaker printer?

You can visit our Community for more information.