1. "Win Free Order" General
The first order placed on the Sale page of Snapmaker's official online store (EU and non-EU), at 9:00 PM Nov. 20, 2020 CET, and at 9:00 PM Nov. 21, 2020 CET, will be selected by Snapmaker and given full refund. As we divide our store to 2 categories, EU and non-EU, there will be 2 winners each day, and 4 winners in total.
Note that we will only be able to identify first orders based on the purchase sequences as per Snapmaker's backend database. Also, orders that are not placed on the Sale page will not be counted in. That is, if you add products that are not listed on the Sale page in your order and check them out together, your purchase will NOT be valid for this promotion. If for any reason Snapmaker is not able to hold this event, we reserve the rights to cancel, terminate, or reschedule the event or make modifications as judged necessary.
1) How Do I Know If I Win?
2) If I Win, How Do I Get My Refund?
As soon as you receive your ordered items, email us at firstname.lastname@example.org, quoting your order number and the email address that you used to place the order, with a photo of the received items. Snapmaker will process your refund request within 3 work days.
3) Do I Have to Pay Taxes?
Depending on the policy of each country, winners with shipping addresses outside of the USA and EU are responsible for any custom duty or value-added tax incurred.
2. "Black Friday Sale" General
Between 8:00 AM Nov 18, 2020 CET and 8:00 AM Dec 1, 2020 CET, Snapmaker is on Black Friday Sale. All discounted items are in stock, and we will arrange shipping within 1–3 work days upon receiving payment. Snapmaker reserves the right to explain the terms of the event.
1) Where Do I Get Help Should There Be a Problem?
Click the ? on the right bottom of the page to ask for help. Our staff will get in touch.
2) Do I Have to Pay Taxes?
Depending on the policy of each country, customers with shipping addresses outside of the USA and EU are responsible for any custom duty or value-added tax incurred.
3) How Does Warranty Work?
Snapmaker offers 24-month limited warranty for Snapmaker Original, Enclosure for Snapmaker Original, and 1600 mW Laser Module, counting from the day your order is dispatched. See details: Snapmaker Warranty Policy.